Frequently Asked Questions
Everything you need to know about your PAVOI jewelry experience.
What materials are used in PAVOI jewelry?
Our jewelry is primarily crafted from high-quality 925 Sterling Silver or brass, plated with 14K gold, rose gold, or rhodium. All our pieces are lead-free, nickel-free, and hypoallergenic.
How should I care for my jewelry to prevent tarnishing?
To maintain the shine, avoid contact with water, perfumes, and lotions. We recommend removing your jewelry before swimming or exercising and storing it in a dry place when not in use.
What is your return policy?
We offer a 60-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the item in its original condition for a full refund or exchange.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. We also offer expedited shipping options at checkout if you need your jewelry sooner.
Do you offer a warranty on your products?
Yes, we provide a 90-day warranty against manufacturing defects. If your jewelry breaks or shows a defect within this period, please contact our support team for a replacement.
Is your packaging gift-ready?
Absolutely. Every PAVOI order arrives in a signature jewelry box, making it perfectly ready for gifting to a loved one or as a treat for yourself.